Warranty and Returns
At timenowup, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your item before buying. Please kindly refer to the dimension on the product page.
If you are not satisfied with the items you received, we can easily arrange a return or a refund for you. We are here to help! Please be noted that the costs of return-shipping your product are at your own expense. Please feel free to contact us if you have any issue with your order!
30 Day Returns Warranty
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at firstname.lastname@example.org.
How to Reach Us
Find our support email in the Contact Us page and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem. As we agreed with your return request through email, please pack your items well and send them to 5252 Monroe St, Toledo, Ohio, 43623.
1. timenowup's Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price minus its shipping fee and resend for free a replacement at our expense. This solution is only when timenowup is responsible for shipping the wrong item/ size.
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
If the customer decides that they no longer want the item or simply want to exchange the item, we’ll not accept to refund the purchase money or exchange it.
Satisfaction Guarantee *
Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with the detailed return process and our return address. All return shipping fees are at customers' own expense.
We are now also happy to announce that customers from USA may return items to our third party warehouse in USA.
Additional notes about Warranty
All returns must first be approved by our customer service team; if approved, you will be provided with the detailed return direction. Returned items without our approval will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.
Please contact our customer support for further help. We will do our very best to help you and reply to all messages within 24 hours.